Refund Policy

1. Try before you buy

Every business can use MariaPoS with full access for 7 days, free, with no credit card required. We ask that you use the trial to confirm MariaPoS suits your shop, hardware and workflow before purchasing a licence.

2. When you can get a full refund

You are entitled to a full refund of a licence payment if you request it within 14 days of the payment date and one of the following applies:

• you were charged twice for the same order, or charged an incorrect amount;
• we were unable to deliver or activate your licence within 3 business days of payment;
• a defect in MariaPoS stops you from billing and our support team cannot fix it or provide a workaround within 7 days of you reporting it.

3. When refunds are not available

• after 14 days from the payment date, except where required by law;
• for change of mind after the licence has been activated, since the free trial is available first;
• for the unused portion of a licence term if you stop using the Software early;
• for problems caused by third-party hardware, Windows, internet or power issues, or by use that breaks our Terms & Conditions;
• if the licence was suspended for misuse, sharing or a breach of the Terms.

4. SMS credits

SMS credits are prepaid and consumed as e-bills are sent. Used SMS credits are not refundable. Unused SMS credits can be refunded only if the top-up was made in error and you contact us within 7 days of the purchase. Otherwise, unused credits stay in your SMS wallet while your licence is active.

5. Plan changes and renewals

MariaPoS licences are one-time payments for a fixed term (1, 2 or 3 years) and do not renew automatically, so there is nothing to cancel. We remind you before your licence expires, and you choose whether to renew.

If you want to move from a shorter to a longer plan shortly after purchase, contact us and we will help with the difference where possible.

6. How to request a refund

Email mariaPOS@gmail.com or WhatsApp 076 593 3255 with:

• your business name and registered phone number or cloud panel username;
• the payment date, amount and order / transaction reference; and
• the reason for the request, with screenshots if it relates to a technical problem.

We will acknowledge your request within 2 business days and give a decision within 5 business days.

7. How refunds are paid

Approved refunds are paid to the original payment method through our payment gateway (PayHere) or, where that is not possible, by bank transfer to an account in the payer's name. Refunds are usually processed within 14 business days of approval; the time for the money to appear depends on your bank or card issuer. When a licence is refunded, it is deactivated. Your local data stays on your computer.

8. Your legal rights

This policy does not affect any rights you have under the Consumer Affairs Authority Act, No. 9 of 2003 or other applicable Sri Lankan law.